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service management

Service Management - ITIL

ITIL Training, Implementation Consulting, Assessment (Service Management Assessment based on ITIL)


ITIL® is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL® books and the supporting professional qualification scheme. 

ITIL® consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL® has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

The ethos behind the development of ITIL® is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services. 

ITIL has been adopted by hundreds of organisations worldwide.  

ITIL®: Overview and Benefits

 ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include: 

  • reduced costs

  • improved IT services through the use of proven best practice processes

  • improved customer satisfaction through a more professional approach to service delivery

  • standards and guidance

  • improved productivity

  • improved use of skills and experience

  • improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

We provide the following services

  • ITIL® Trainings

    • ITIL 4 Foundation, Managing Professional Transition

    • ITIL v3 / 2011 Foundation, Lifecycle Modules (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)

    • ITIL v3 Managing Across Lifecycle (MALC)

  • ITIL® Based Assessment

    • Organisations may have a need to conduct service management capability assessments. GRC Mentor perform this assessment based on ISO 15504 (ISO 33001).

    • Service management assessment is also done based on COBIT 5. 

  • ITIL® Implementation Consulting and Assessment

    • We extend consulting on ITIL implementation and provide with assessment to understand the level of implementation and capability/maturity levels attained.


ITIL® is registered trademark of AXELOS Limited 

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