Service Management

IT Service Management - ITIL®, ISO 20000:2018, Change Analyst, CMDB, FitSM, VeriSM, Service Integration Model (SIAM)

The service management involves many elements in the service lifecycle. ITIL® is a good/best practice framework for IT Service Management followed by many organisations across the globe.

ISO20000 is a management system standard for Service Management and is beyond IT. Organisations can go for certification on this standard to get a third party endorsement on their service management practices.

Change Analyst is a certification awarded by APMG, a reputed global exam institute. This supports the service management in Change Management area by specifying the activities/knowledge to perform this activity and certifies professionals on their knowledge/understanding.

CMDB - the entire IT revolves around configuration management and this process becomes the key one in service management. CMDB is a certification from APMG that ensures a good amount of knowledge in this area.

 

FitSM is a light weight service management framework that gives practical guidance on how smaller organisations can manage their IT services delivery and support. APMG offers certifications at various levels on this framework.

VeriSM™ is a service management approach for the digital age that helps service providers to create a flexible operating model to meet desired business outcomes. VeriSM™ supports organizations to succeed in the world of digital services, using all organizational capabilities, from IT to Marketing and Finance to Customer Service, in order to deliver value. VeriSM™ stands for Value-driven Evolving, Responsive, Integrated, Service, Management. EXIN offers certification for individuals on this model. 

We provide training and facilitate certifications on these service management frameworks/standards/processes to enable professionals to perform better.

We extend consulting in these areas based on the frameworks/standards and help organisations get certified/assessed as appropriate.

We also provide with auditing/assessment services based on ISO15504/TIPA methodologies on capability. Internal audits/second party audits are our strength which a customer can leverage on to ensure effectiveness of implementation.

Visit the respective pages in this section to know details of each.

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