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IT Service Management - ISO 20000:2018, Change Analyst, CMDB, FitSM, VeriSM, Service Integration Model (SIAM)

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ISO20000 is a management system standard for Service Management and is beyond IT. Organisations can go for certification on this standard to get a third party endorsement on their service management practices.

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Change Analyst is a certification awarded by APMG, a reputed global exam institute. This supports the service management in Change Management area by specifying the activities/knowledge to perform this activity and certifies professionals on their knowledge/understanding.

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CMDB - the entire IT revolves around configuration management and this process becomes the key one in service management. CMDB is a certification from APMG that ensures a good amount of knowledge in this area.

 

FitSM is a light weight service management framework that gives practical guidance on how smaller organisations can manage their IT services delivery and support. APMG offers certifications at various levels on this framework.

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VeriSM™ is a service management approach for the digital age that helps service providers to create a flexible operating model to meet desired business outcomes. VeriSM™ supports organizations to succeed in the world of digital services, using all organizational capabilities, from IT to Marketing and Finance to Customer Service, in order to deliver value. VeriSM™ stands for Value-driven Evolving, Responsive, Integrated, Service, Management. EXIN offers certification for individuals on this model. 

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We provide training and facilitate certifications on these service management frameworks/standards/processes to enable professionals to perform better.

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We extend consulting in these areas based on the frameworks/standards and help organisations get certified/assessed as appropriate.

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We also provide with auditing/assessment services based on ISO15504/TIPA methodologies on capability. Internal audits/second party audits are our strength which a customer can leverage on to ensure effectiveness of implementation.

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Visit the respective pages in this section to know details of each.

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ITIL® is a registered trademark of AXELOS Limited.

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